FAQs

How long does shipping usually take?

We ship all of our orders express via EMS. The delivery usually takes about 3 – 14 days. 

What if my order never arrives?

Some undelivered goods will be sent back to us. Sometimes this happens when you aren't at home or never pick up your delivery from the post office. If that happens, we will contact you whether you want it to be sent to you again. However, you have to pay your second shipping fee.

That is why please provide us with your phone number incase of cases like this, your local courier will be able to contact you. 

If your goods is missing, no where to be found. Contact us and will try our best to find it for you. If it's not return to us after 30 days, we will refund you.

Where can I find my tracking number?

We will send you the tracking number on your shipping notification email.

How can I track my order?

All packages can be tracked on www.ems.posindonesia.co.id 

Do you have a manufacturer?

We are currently not working with any manufacturer at the moment. We are made to order type of business and all of our items of clothing are handmade in the studio.